Shipping policy
Apparel and small items may be shipped USPS or UPS. All other shipments will be via shipped UPS to include International shipments. Large and heavy items will be shipped freight. Rates are auto-calculated at checkout.
Ground Service from any company does not guarantee delivery time though they give you estimates. Only Air and Next Day Services are guaranteed, if they are ordered before daily cutoff of 12:00 P.M. (CST).
Shipping cutoff time is 12:00 P.M. (CST) Monday - Friday. Any orders placed after will not go out until the following business day. Please note, we do not ship on weekends or federal holidays. Orders placed on weekends or federal holidays will ship the following business day in the order they were received, unless expedited shipping is chosen.
Lost or Damaged Shipment: All shipments are automatically insured. This shipping insurance is automatically calculated into your shipping rates at checkout. In the event that you experience a loss or damaged shipment, please contact us as soon as possible at (641) 980-8332, please have your order number ready. You may also be required to send proof of lost or damaged package to hammerconceptsanddesigns@gmail.com.
This should include:
- Pictures of the package’s exterior reflecting the damage
- Photos of the interior packaging materials
- Images of the damaged item
- Photo of the tracking label or bill of lading on the box
If the damage is not clearly evident, please identify on the photo where the damage occurred. You should retain the original packaging, the contents, and all packaging materials until the claim is finalized and we provide further instructions. We try to review and process all covered claims within 5 business days following initial receipt of your claim and associated documentation.